When will my order ship?
We pack up and ship orders around the clock during the week. In most cases, your order will ship in 12 hours or less from when your payment clears. Orders placed after 5pm Central on Fridays are postmarked for the following Monday. Our fast shipping is one of the biggest reasons we have so many repeat customers.
Where do you ship from?
All of our embroidered patches ship from our warehouse in Austin, Texas.
Do you offer international shipping?
Yes! We ship more than 50 packages overseas every single day and have literally thousands of happy customers around the world.
What countries do you ship to?
We ship to the USA, Canada, UK, European Union, Japan, Australia, and New Zealand. We no longer ship to Russia, South America, Central America, the Middle East (except Israel), and the Far East (except Japan) due to the large number of lost packages in these regions.
How much does shipping cost?
Customers in the United States $2.49 for First Class Parcel service with full tracking. International customers pay $3.95 shipping. All orders over $25 ship free!! Please note: we are not responsible for any taxes, duties, or tariffs imposed by foreign governments during import.
How will my item arrive?
Orders are shipped in either a brown bubble-lined envelope or a white rigid envelope (depending on order size) and include a free tracking number with your order.
Do you offer expedited shipping?
Yes. US-based customers can upgrade to Priority Mail for a flat $6.99. Delivery time on Priority Mail is usually 2 business days anywhere in the USA. International customers can upgrade to USPS Priority Mail International for a flat $42.99. Delivery time on international Priority Mail is usually 4-7 business days. In both cases, we have priced expedited shipping at market rates, and we make no profit on postage.
What is your return policy?
We accept all returns within 30 days of purchase, no questions asked. Simply send us back the embroidered patches you do not want, and we will credit you with a full refund. Please note: we will not refund any patches that have already been ironed on or sewn onto a garment. Buyer is responsible for return shipping costs. Please see our Returns Policy Page for more information.
I received the wrong item!
Ooops! Sorry about that. Because we ship so many items and because many patches look alike, we sometimes (very rarely, but sometimes) accidentally ship the wrong patch. If this happens, we will provide a free postage-paid return shipping container when we re-mail the correct patches.
I received a defective item!
We make every effort to inspect every patch before it is mailed, but sometimes a dropped stitch or a small blemish will make it past our employees. If this happens, we will replace the item at no charge.
Can I make an exchange?
Yes. We offer a 30-day, no-questions-asked exchange policy. Simply mail us back the patches, and we will quickly mail out the new patches upon receipt. Please include a note with your order number and name so we can identify you. Please also include the item numbers and exact name of the patches you would like to exchange for (we sell more than a dozen versions of "US Flag Patch", so be specific). Please note: we will not refund any patches that have already been ironed on or sewn onto a garment. Buyer is responsible for return shipping costs. Please see our Returns Policy Page for more information.